At PRECIS Billiards, we are committed to providing products that match their descriptions, correct variations, and arrive in good condition. If there is any issue with your order, please contact us as soon as possible for assistance.
1. Cases eligible for return or refund
Customers may request a return or refund in the following cases:
- The product has a manufacturing defect
- The product is damaged during shipping
- The wrong product, model, color, variation, or quantity was delivered
- Items are missing from the order
2. Time limit for support requests
Please contact us within 48 hours of receiving your order.
To help us process your request quickly and accurately, please provide:
- Your order number
- Photos or an unboxing video
- Clear photos or videos showing the issue with the product or package
3.Return conditions
To be eligible for a return, the product must meet the following conditions:
- The item must be unused
- It must be in its original condition
- It must include original packaging, labels, and accessories if applicable
- The request must be submitted within the required time frame
4. Non-returnable / non-refundable cases
We may refuse return or refund requests in the following cases:
- The customer contacts us after the stated time limit
- The product has been used or is no longer in its original condition
- The damage is caused by misuse, dropping, impact, water exposure, improper storage, or other customer-related reasons
- No photo or video evidence is provided for claims related to missing items, wrong items, or damage
- The customer ordered the wrong item, but the delivered product matches the order and description
5. Resolution options
Depending on the situation, PRECIS Billiards may provide one of the following solutions:
- Replacement with a new item
- Shipment of missing items
- Partial refund
- Full refund
We reserve the right to review and verify the condition of the order before making a final decision.
6. Return shipping cost
- If the issue is caused by our mistake or by shipping damage, we will cover the related costs
- If the customer requests an exchange for personal reasons, the customer may be responsible for the shipping cost
7. Refund processing time
Once a refund request is approved, the time required for the refund to be completed depends on the original payment method and the payment provider. We will inform the customer accordingly in each case.
8. Contact us
If you need support regarding returns or refunds, please contact us using the information below:
Email: support@precisbilliards.com
Phone / Zalo: 0363.933.276
Return address: 45A Ly Tu Trong Street, Sai Gon Ward, Ho Chi Minh City, Vietnam